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RETURN, EXCHANGE & CANCELLATION POLICY

At Patty Design & Co., every order is made with care and attention to detail. Because our products are custom-made and personalized, please review all order details carefully before completing your purchase.

☆ RETURNS & EXCHANGES

All personalized and custom-made items are final sale. We do not accept returns, exchanges, or offer refunds for customer-related errors, including:

• Incorrect sizes, colors, or designs selected at checkout.
• Misspelled names or incorrect personalization details provided by the customer.
• Incorrect or incomplete shipping addresses.
• Changes of mind after placing an order.

☆ ORDER CANCELLATIONS

Once your order has entered production, cancellations, changes, and refunds are no longer accepted, as each item is created specifically for you.

☆ DAMAGED OR INCORRECT ITEMS

Your satisfaction is important to us! If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 48 hours of delivery with your order number and clear photos.

We will gladly review the issue and work with you toward an appropriate resolution.

☆ IMPORTANT REMINDER

Please double-check your order details, personalization, sizes, colors, and shipping address before completing checkout.

Thank you for supporting our small business! We truly appreciate every order and the opportunity to create something special just for you. ♡

Patty Design & Co.

SHIPPING & PROCESSING POLICY ♡

At Patty Design & Co., every order is created with love, care, and attention to detail. Most of our products are made-to-order or personalized, ensuring that each item is specially prepared just for you!

☆ PROCESSING TIME

• Our standard processing time is 5–10 business days, excluding weekends and holidays.
• Processing times may vary depending on the product, customization requirements, and order volume.
• Processing time begins once all required personalization details and design approvals have been received.

☆ DESIGN MOCKUPS & APPROVAL

• For orders requiring design approval, a digital mockup will typically be sent within 2–3 business days after your order is placed.
• Please review your mockup carefully, including spelling, colors, placement, and personalization details.
• Production will begin once your design has been approved.
• Delays in approval may affect your estimated processing and shipping dates.

☆ DOMESTIC SHIPPING (U.S.)

• Once production is complete, domestic shipping typically takes 3–7 business days.
• Shipping times are estimates and may vary depending on the carrier, destination, and seasonal demand.
• Tracking information will be provided when your order ships.

☆ INTERNATIONAL SHIPPING

International shipping may take approximately 20–30 business days, depending on the destination and customs processing.

International customers are responsible for any applicable customs duties, taxes, or import fees.

☆ MULTIPLE ITEMS & PACKAGES

If you order multiple items, they may be shipped separately depending on the products and fulfillment locations.

You may receive multiple packages and tracking numbers for the same order.

☆ EXPEDITED ORDERS

Need your order sooner? Please contact us before placing your order to discuss expedited processing availability.

Approved expedited orders placed before 2 PM (Arizona time) will ship the following business day, subject to product availability and customization requirements.

Additional expedited processing and shipping fees may apply.

☆ IMPORTANT SHIPPING INFORMATION

• Business days do not include weekends or holidays.
• Please double-check your shipping address before completing your purchase.
• Once an order has shipped, delivery times are controlled by the shipping carrier.
• Unexpected carrier delays, severe weather, and holiday shipping volume may affect delivery dates.

♡ THANK YOU FOR SHOPPING SMALL!

We truly appreciate your patience and support. Every order means so much to us, and we are excited to create something special just for you!

With love, Patty Design & Co. ♡